Our 30-day returns policy
Tell us that you wish to return an eligible standard item within 30 days of receiving it. Items should be unworn, unwashed and returned with their original labels and packaging where possible. You may inspect and try an item as you would in a shop, but we may reduce the refund if handling beyond what is reasonably necessary has reduced its value.
Your statutory cancellation right
For most standard goods bought online, you have the legal right to cancel without giving a reason. You must tell us within 14 days after the day you receive the goods. You then have a further 14 days to send the goods back.
You may notify us by email or use our model cancellation form, although use of the form is not required.
Items excluded from change-of-mind returns
Goods made to your specification or clearly personalised, including products printed with artwork supplied by you, cannot normally be returned for a change of mind. Sealed goods that are not suitable for return for health or hygiene reasons may also be excluded once unsealed.
These exclusions do not apply when an item is faulty, damaged, incorrect or not as described.
Starting a return
Email beata-shop.co@gmail.com with your order reference and the items you wish to return before sending anything.
Returns address: 8 Gordon Road, London, N9 0LU.
You are responsible for return postage on change-of-mind returns. We will cover reasonable return costs when an item is faulty, damaged, incorrect or not as described.
Refunds
For a valid cancellation, we will refund the item price and the cost of our least-expensive standard delivery option. Any additional amount paid for an enhanced delivery option is not refundable.
We will issue the refund to the original payment method within 14 days after we receive the goods back, or within 14 days after you provide evidence that they were sent back, whichever happens first. We may withhold the refund until we receive the goods or that evidence.
Faulty or misdescribed goods
You have separate legal rights when goods are faulty, not as described or not fit for purpose. Nothing in this policy limits those rights.